Contact Officer Training

Contact Officer Training

Understand the role of the contact officer in complaints management

  • Understanding and distinguishing discrimination, harassment and bullying
  • Identifying and distinguishing appropriate and inappropriate behaviour and how to practically manage and apply the requirements of the law
  • Acquiring skills on how to support staff and management in effectively responding to inappropriate behaviour
  • Understand organisational and management’s liabilities and responsibilities (vicarious, accessory and personal liability)
  • Distinguishing reasonable management action in performance management processes from bullying and harassment