Contact Officer Training
Understand the role of the contact officer in complaints management
- Understanding and distinguishing discrimination, harassment and bullying
- Identifying and distinguishing appropriate and inappropriate behaviour and how to practically manage and apply the requirements of the law
- Acquiring skills on how to support staff and management in effectively responding to inappropriate behaviour
- Understand organisational and management’s liabilities and responsibilities (vicarious, accessory and personal liability)
- Distinguishing reasonable management action in performance management processes from bullying and harassment