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As a result of attending and presenting at recent conferences, I have been encouraged to quantify the impact of my Restorative Mediations.
Uncut and anonymous feedback is so incredibly valuable. The data has provided me invaluable quantitative and qualitative feedback necessary to finetune and develop my restorative mediation model further to ensure I meet and exceed client and participant expectations in resolving workplace conflict.
Thank you to all clients and participants who completed the survey and continue to support my work!
I'm often asked to conduct a restorative mediation after a formal complaint has been lodged and the organisation elects to mediate, rather than investigate.
Stepping into the fray of anger and bitterness created by formal complaints and finding a path to reconciliation is not for the fainthearted.
The transition from blame to relief involves the Art of Possibility in Restorative Mediations.
Feedback from Clients
"Ruth has resolved an issue between staff which has caused problems for senior management and this organisation for a considerable amount of time. The feeling between two senior staff in particular I believed could not be resolved, how wrong I was!!!! Ruth has dealt with the issue in a professional and confidential manner resulting in a change of attitude by both staff and a happier workplace. Thank you Ruth for coming onto our radar - you have had a huge impact on the change in culture at this workplace".
Anonymous - May 2016