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I'm often asked to conduct a restorative mediation after a formal complaint has been lodged and the organisation elects to mediate, rather than investigate.
Stepping into the fray of anger and bitterness created by formal complaints and finding a path to reconciliation is not for the fainthearted.
The transition from blame to relief involves the Art of Possibility
Feedback from Clients
"In a work situation where conflict requires mediation, an objective and informed approach is necessary if all parties are to trust the process and have regard for the outcomes. Ruth Levy provides a mediation service which reflects these qualities, the result is a balanced view on the situation and recommendations for resolution. Ruth also provides effective and well regarded supervision to staff requiring ongoing support. As Executive Director of The Buttery I am happy to recommend Ruth as a mediator and a supervisor."
Barry Evans - Former Executive Director, The Buttery, 2009